I don’t know what it is about this past week, but customer service has been absolutely horrible to me.
My dentist recently referred me to an oral surgeon for TMJ. After my dentist contacted this oral surgeon, I was given his office information to call and set up an appointment. I call and they say they are not accepting new patients for TMJ. I call my dentist back and it’s phone tag from there on out. Eventually I ended up with an appointment at the oral surgeon’s Virginia Beach location on May 8th and they sent me paperwork to fill out and an appointment reminder card. I was kind of surprised to get a call Monday morning reminding me about my appointment with that same oral surgeon at the Norfolk location the next day. When I told the lady about my other appointment she said she could see the schedule for this doctor at both locations and I did not have an appointment on May 8th. What? So I cancelled the appointment that was scheduled for the next day and set up, once again, the May 8th appointment. Kind of ridiculous.
I called my internet service provider last week to transfer internet to the new apartment. When the guy I spoke with asked when my move in day was, I told him the 15th. I had to call back the next day to reschedule the turn-on service for today because we’re not getting a rental truck until later. I chose to do the self-install so all they have to do is switch on the internet. So Monday rolls around and I get a phone call from Cox saying they need access to my apartment because they can’t identify which line is mine. I hadn’t even signed the lease yet and I honestly think it’s a just a bunch of bull to get me to pay a hefty service fee. This is an apartment complex where people often move in and out and get internet turned on/off. How can they not know what line it is? I called Thursday to confirm that my internet would be turned on today and mentioned the call I received on Monday. She assured me that I would not need to be home, that they would not need access to my apartment. We’ll see how this goes!
AAAhh REAL NIGHTMARES
Two weeks ago I called my renters insurance company to update my address. They told me they would fax my proof of insurance to the apartment complex within one or two days. A week goes by and it’s time to sign our lease but they still have not received the fax. I had the leasing agent speak to my insurance company to confirm they would fax the information either within the hour or early the next business day. Two days go by and the leasing office calls to say they still have not received the fax! I call my insurance company and eventually they get the fax out. However, the proof of insurance form they faxed does not state what my personal liability coverage is and the apartment complex requires it to be $100,000. So I give my insurance company another call and they say they’ll fax the declarations page, which shows personal liability amount, to the apartment complex. I went to the leasing office today to turn in my inspection form and inquire about the fax. My insurance company faxed someone else’s declarations page! She said she shredded it because it was in someone else’s name and the personal property coverage was $140,000 (ours is only $25,000). I seriously can’t believe this! They’re supposed to mail me my new declarations page so I’ll just take that to the leasing office for them to copy but this is just absolutely ridiculous!
Do you have any horrible customer service stories?